‘Crap optimized on crap’: The agency challenge with data
Every media agency today emphasizes the importance of data. But most shops haven’t quite grasped the pulse of data-driven marketing. Ad executives gathered at the 4A’s Data Summit on Tuesday and discussed their biggest challenge in transforming their agency to be a data-driven organization.
Major issues include data quality, siloes on the client side as well as the difficulties in finding the right talent.
“It’s crap optimized on crap.”
Speaking to a room of hundreds of ad executives, Rishad Tobaccowala, strategy and growth officer for Publicis Groupe, noted in his keynote speech that “the way we think about data is all wrong” to the point where major companies still have the mindset of gathering all the data. But the reality is, except for Facebook and Google, no company has good data. The quantity of data doesn’t matter — instead, it’s the insights that are gleaned from the numbers by real people solve problems.
“We become so data-obsessed that the whole digital marketing doesn’t work because it’s just crap optimized on crap,” said Tobaccowala. “If you think data is the new oil you are wrong. The whole idea of refinement is a big deal.”
Clients aren’t organized well.
Data quality aside, siloes within client organizations are another big challenge faced by media agencies. Large companies typically have various in-house teams that own different pieces of data without talking to each other, while they expect their agency partners to see across that and assemble those datasets together, which is becoming detrimental to client strategy, said Sharona Sankar King, evp and head of marketing science for BBDO.
“It is less about technology and more about culture,” she said. “It is really important to break down the siloes between the teams.”
Tom Miller, vp of data solutions sales for agency Merkle, echoed the same sentiment. “The challenge is to bring people into the same room, have centralized data and make it useful for everyone in the organization,” he said. “It all comes down to [profit and loss statement] ownership: If I go to a client and say ‘Give me that piece of data and you could be successful,’ they may not want to because they feel that they are letting something out.”
Find talent who can see insights.
All the data in the world, even the best data, isn’t worth much without a human being to extract value from it.
If your sales data shows that 80 percent of your consumers buy one or two units of your product, while 20 percent buy four or five units, there are two ways to look at the data: You can analyze the numbers without thinking their implications for advertising, and say “The majority of people don’t purchase more than two units,” or the person who can apply the numbers to advertising would say “Let’s target the 20 percent who buy the most” and divide your product portfolio.
“Finding a person who can extract an insight from data applicable to advertising is different from finding someone who is good at numbers,” said Elizabeth Crawford, svp of strategy and insights for Match Marketing Group.
More in Marketing
TikTok has officially launched its new e-commerce platform, TikTok Shop, earlier this month on August 1. Using the new e-commerce platform, brands and creators can sell products directly on the platform, potentially creating new revenue streams, and tap into the short-form video platform’s growing popularity.
‘The influencer industry can be really vile’: Confessions of an influencer marketer on the industry’s unfair hiring practices
While the influencer industry might sound exciting and like it’s full of opportunities, one marketer can vouch for the horrific scenarios that still take place behind the scenes.
After a tumultuous 12 months, marketers are getting a clear picture of how they really did during a time of true uncertainty. And, as it turns out, it wasn’t all that bad.
Ad position: web_bfu