Marketing

Amtrak’s scores social media coup with ‘writer residencies’

By Digiday  •  February 25, 2014  •  3 min read  •

In a December Pen America interview, novelist Alexander Chee was asked, “Where is your favorite place to write?” In response, Chee simply responded, “I still like a train best for this kind of thing. I wish Amtrak had residencies for writers.”

Chee’s reply was then tweeted out by Quartz senior editor Zach Seward with writer Jessica Gross’s Twitter handle copied in the post. Gross, in turn, asked Amtrak over Twitter the obvious question:

Within two months of Gross’s tweet, Chee’s wish was granted. Amtrak declared that it would now  have Amtrak residencies, essentially giving writers a free train fare and a quiet place to write. Gross, the first recipient of the residency, wrote about her travels in a recent post for the Paris Review Daily. Chee himself is scheduled to take a train in May. 

“We’ve seen about 3,500 new Twitter followers in the last 72 hours — we had about 65,000 followers last Friday, and now we have more than 68,000,” said Julia Quinn, the director of social media for Amtrak. “More than 10,000 people have reached out to us via social to share their support and interest in the residency.” Quinn added that the company is quickly developing a forum for new proposals so it does not miss other hopefuls.

The move has proven to be a bit of a social media coup for Amtrak, which is more used to people grousing about delays than praise on Twitter that harkens back to the romantic notions of train travel. And what’s best, the cost is pretty much zero. Gross was put on a train going to Chicago, hardly a high-demand route in the dead of winter.

Amtrak won’t require the writers to tweet about the company or even mention the brand itself, according to Quinn, although Gross has said she was asked to tweet. In the end, Gross made her entire Paris Review piece about the journey. “We don’t want to force someone’s hand,” said Quinn “We’re hoping that they’ll be able to tell our story through their own lens.”

Other writers are eager to do the locomotion or are, at least, positively mentioning Amtrak’s services:

Even Random House is ready for a ride:

Of course, the brake on this runaway train is many publications’ ethics policies, which forbid taking gifts such as free train trips.

Image via Sneebly on Flickr

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