‘It works so well’: Brands sound off on live streaming

Claudia Allwood, senior director, U.S. digital marketing, Benefit
Live streaming is definitely the next big thing. With any of our channels we listen to what she — our customer — is looking for. We’re trying to find the right way to do it, because Facebook Live consumers demand polish; it needs a little more quality and rigor. It’s not like Periscope. People watch Periscope on phone but Facebook Live on desktop at work. So my thing is: If Facebook doesn’t move quickly on providing a better quality stream they’ll lose.

Rachel Silver, brand consultant, Birchbox
It works so well. We have almost two million fans on Facebook. I’m OK with the low quality; it almost forces you to be real. I’m over the polished video thing. The problem now is reach: When [other brands] weren’t using it a lot when it first launched the reach we were getting was crazy. Now that everyone has it it’s not getting that reach. These videos still perform better than any other type of video

Wade Allen, vp, digital innovation, Chili’s
I don’t think it is game-changing for our brand. Maybe it’ll add value and help us get to a new audience. All of these things are tactics v. strategy. These are random acts of marketing tactics. Sure, enough of them can move the brand. But strategically we have to meet the customer where they are. The means in which we deploy the message isn’t really going to change anything.

Ivonne Kinser, head of digital strategy, Avocados from Mexico
Users want to see the “real thing” behind the brands, and have shown a growing lack of engagement for content that may feel staged, over edited, or over curated. Every successful innovation that we are seeing today is pointing in the direction of a more organic, authentic interaction with the consumers. We are taking a mobile first approach, and our content and consumer engagement strategy is driven by video, including of course Facebook live as an important component of our plan.

Erin Dwyer, svp, global commerce and social, Haven Beauty
Monetization should be the last thing on brands’ minds. Live streaming is like social five years ago. If the content is about the consumers’ best interests — and provides a benefit, unique access or entertainment — people will watch and brands can benefit. Data is crucial for success so brands should listen to when their audiences are engaging on Facebook and when they are able to tune in to schedule for optimal results.