Digiday Research: Publishers’ biggest subscription challenges

There’s no shortage of free content available online, so many publishers are working to differentiate the content they’re attempting to charge for. Some are packaging together other benefits and perks. The Information (is experimenting with members-only conference calls and commenting capabilities, for example, while Variety offers additional industry research and event discounts to compliment unlimited content access. Others are experimenting with offering access to editors, interactive tools, Facebook Groups, data visualizations and even digital butlers.

But creating a subscription product doesn’t necessarily mean people will buy it. Publishers might be extremely adept at driving traffic and generating pageviews, for example, but convincing users to make purchases requires a different skillset and a different mindset. Many publishers are finding they need to build marketing and ecommerce capabilities and strategies they didn’t have previously, and finding the talent to do so isn’t easy.

Another issue many publishers are coming to terms with is that their actual audiences are far smaller than they’d thought. Publishers who relied on large amounts of traffic from Facebook and struggled to build meaningful brands or direct connections with their audiences may find it difficult to attract paying subscribers in the way more established brands and publishers might be able to.