Inside StubHub’s programmatic strategy: ‘We are in the minority’

Although WPP CEO Martin Sorrell and other high-profile ad executives believe that in-house programmatic buying is a short-lived trend, StubHub is not going to give up on the hands-on approach anytime soon.

This week the company’s head of paid media Lee Engel told Digiday that bringing programmatic in-house has enabled the ticket marketplace to utilize and protect its proprietary data, save agency fees as well as capture business opportunities in real time.

“We sell one ticket every second so everything is moving fast here,” explained Engel. “If we ask an agency to handle programmatic for us, when we call it and wait on adjustments, we’ve already missed a business opportunity.”

Engel joined StubHub in 2012 to help the brand build up its own programmatic technology stack. To date an in-house programmatic method has proved to be efficient for StubHub. For example,when an event is posted on its website, a relevant display ad will be served simultaneously. And programmatic enables StubHub to show recommended events in a display ad based on the last event a person viewed on the site.

“This is a new retargeting capability. Over the last four years we have also used many different solutions and have continuously refined our digital marketing technology stack to optimize performance and improve business results,” Engel added.

Of course, not every brand should manage programmatic buying on its own. It makes sense for StubHub because the company’s e-commerce nature offers enough data and at the same time, requires the online marketplace to be “incredibly nimble” and make business decisions very quickly.

If other brands, especially non-e-commerce ones, don’t collaborate with agencies on programmatic, they are likely to run into challenges retaining talent and may invest in the technology without any positive return.

“We are probably in the minority. For some brands in-house makes sense, but for the majority it doesn’t,” said Engel. “It’s not easy to set up operations in the first place because you need expertise and hire experienced staff.”

For now, Engel’s team only works with one demand-side platform DoubleClick Bid Manager and one data management platform DoubleClick Audience Center. But it’s looking to test more programmatic tools.

In spite of all the challenges, Engel doesn’t plan to outsource programmatic to agencies anytime soon. Instead, he is always looking to hire talented programmatic experts with a passion for data, technology and automation as well as sports, concerts and entertainment.

“I don’t think we are going to work with agencies on programmatic in the near future but I never say never,” he said. “It’s a balance. Agencies have enormous expertise we want to tap into. We work with agencies on a bunch of different things.”

More in Marketing

What TikTok’s e-commerce launch could mean for marketers and content creators

TikTok has officially launched its new e-commerce platform, TikTok Shop, earlier this month on August 1. Using the new e-commerce platform, brands and creators can sell products directly on the platform, potentially creating new revenue streams, and tap into the short-form video platform’s growing popularity.

‘The influencer industry can be really vile’: Confessions of an influencer marketer on the industry’s unfair hiring practices

While the influencer industry might sound exciting and like it’s full of opportunities, one marketer can vouch for the horrific scenarios that still take place behind the scenes.

Digiday+ Research: Marketers said revenue grew in the last year, with more growth expected ahead

After a tumultuous 12 months, marketers are getting a clear picture of how they really did during a time of true uncertainty. And, as it turns out, it wasn’t all that bad.