Frequently Asked Questions & Help

Discounts are available for larger group memberships. Please enquire for additional information here.

To add Marketecture access, please contact our customer service team.

Log into your account on the Digiday website. Click on the ‘Hi, Your Name’ button, a drop down menu will appear. Click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you can click ‘Manage My Subscription’ where your current membership status will be displayed and then click the ‘Upgrade’.

We offer discounted rates for 3-month and 1-year memberships for qualified students. For more information, please enquire here.

Digiday Research is published in regular installments, normally twice weekly. In addition, annual reports and indexes are published quarterly. You can find an example of Digiday’s latest Annual Media Agency Report here and News Publisher Subscription Index here.

Digiday+ members have the next day’s biggest story delivered to their inbox every day at 5:30 p.m. ET.

New members will automatically be signed up to receive every member email. You can adjust your settings by clicking “Preferences” at the bottom of any email coming from “Digiday+” or contacting our team here

For email communications, you can sign up for Digiday’s free daily newsletters and other email communications here.

To adjust the settings of the emails you receive as a Digiday+ member, click on ‘preferences’ on the bottom of any member email.

Click ‘Login’ in the top right corner on digiday.com. On the pop up window that appears, click ‘I forgot my password’ displayed under the ‘LogIn’ button.

Log into your account on digiday.com. Click ‘Hi, Your Name’ and a drop down menu will appear. Click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you can click on the ‘Profile’ tab where you can edit/update your email address for the account.

Your membership will automatically renew unless you otherwise change your settings. 

If you have changed your settings and would like to renew your membership, log into your account on digiday.com. Click ‘Hi, Your Name’ and a drop down menu will appear. Click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you can click ‘Manage My Subscription’. Your current membership status will be displayed where you can then click ‘Renew’.

Log into your account on the Digiday website. Click on the ‘Hi, Your Name’ button, a drop down menu will appear. Click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you can click ‘Manage My Subscription’ and view your current membership status.

You must cancel your subscription before the renewal date to prevent the next charge to your credit card. All renewal charges are final and nonrefundable under any circumstances. You can find our cancellation and refund terms here. You can cancel your subscription by emailing help@digiday.com

For any additional inquiries, please email help@digiday.com.

Yes, our awards programs are open to entrants globally.

The eligibility period for all submission materials spans the 12 months prior to the Early Deadline and ends on the Last Chance Deadline at 11:59 p.m. PST.

Yes. Entry fees are applied per category.

No. Your submission must be completed in its entirety at the time of payment. There will be no access to edit submissions after completion.

We publicize the ‘Credits’ section, paraphrase your entry content and use your campaign images for the winners guides, should you be named a finalist or winner.

You should include the information of the most appropriate point of contact for updates regarding your entry. Please provide a company email address. You should also include a secondary email address in case we aren’t able to connect with the primary contact.

Judges are asked to recuse themselves from scoring any categories their company or a direct competitor submits to. 

Finalists will be contacted via email regarding their entry, whether they have been selected for the shortlist or not. The shortlist will be published on our site and in our daily newsletter after judging closes.

Winners are revealed in an exclusive announcement on digiday.com and in our daily newsletter. The exact date will be announced when the shortlist is announced.

There is no min or max for video file size, but we ask that they be kept to two minutes or under. MP4 videos suggested.

We are always looking for diverse jurors who are senior to executive level with 10+ years in the industry respective to the awards program. To nominate yourself or another person to participate on our jury panels, please contact awards@digiday.com and/or fill out this form.

Yes. To learn more about opportunities to sponsor an awards program, read more here.

Yes. Our licensing program provides you with the opportunity to further the reach of your win through the use of our seal on your website, social media, email signatures and more. For more information on the options available, read more here.

In the spirit of contributing to the greater good, Digiday Media is offering a discount code to all non-profits to help aid in their submission process. If you are a non-profit organization and want to learn more, please email us at awards@digiday.com.

You can ask a member of our team at awards@digiday.com or fill out this form to receive a tailored list of programs and categories that are best for you.

Publishers, brands and agencies can submit someone for a speaking opportunity here. Tech and service providers can learn more about sponsorship opportunities here.

Digiday Media’s full calendar of events can be found here.

Please reach out to our Events team here.

Digiday Media’s VIP programs are a special opportunity reserved for senior executives in media, marketing and retail. Learn more and apply here.

Log into your account on the Digiday website. Click ‘Hi, Your Name’ and a drop down menu will appear. Click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you can click ‘Transactions’ to view payments. The receipt can also be sent to the email address on file for the account.

We accept the following payment terms: American Express (except not outside of the United States), MasterCard and Visa.

When experiencing a credit card decline, please make sure to double check your personal details, 16 digit card number, expiration date and CVV code. If you still encounter an issue, please email help@digiday.com to help resolve the issue.

Members can easily update their payment information by logging into their account on digiday.com. Start by clicking the ‘Hi, Your Name” button. A drop down menu will appear. Click on ‘Account Overview’ and the page will lead to the ‘Manage Your Account’ page. From here, you can click on ‘Cards’ to view your current payment information or add new information.

The cancellation and refund policy is explained in our Digiday+ terms of service.